Delivery in Full and On-Time (DIFOT) We work with our customers to develop a customer specific DIFOT – supported by our Supply Agreements. We aim to improve efficiency in our customers’ productivity schedules. This value proposition hinges on accurate customer forecasts of stock replenishment. We will work with you to ensure accurate delivery of the right product at the right time – to not slow your production process down but enhance it. Delivery and steel processing flexibility is the cornerstone to this value proposition
Working Partnership with our Customers (Business Understanding) We aim to develop a working partnership built on trust and expertise with you. This allows an intimate knowledge of business processes to take place to create reciprocal business practice advantages. BlueScope has been an active member of a number of strategic, consortium programs run by the International Iron and Steel Institute. Among these is the UltraLight Steel Auto initiative, which includes dedicated programs covering Auto Bodies, Advanced Vehicle Concepts, Closures and Suspension.
Supply Reliability and Commitment to customers We aim to review our customers’ needs to provide a clear outcome on how we will deliver and process steel sheet and coil products to create a competitive advantage for your business. Product quality, Product tolerances, and Reliability of supply are the cornerstone to this value proposition. We will work with you to ensure the above eventuate.
Our Inventory Assistance Scheme (IAS) We will work with you to develop a customised Inventory Assistance Scheme to achieve the following:
We work with you to develop joint brand awareness campaigns to fully leverage our key product and business brands to create market awareness and confidence.