Our Service Charter explains the standard of service you can expect from BlueScope Steel - Sheet Metal Supplies. This Service Charter was developed with input from our customers and our staff.
|
|
 |
|||
|
This charter explains the standard of service you can expect from BlueScope Steel - Sheet Metal Supplies. This Service Charter was developed with input from our customers and our staff. |
What you can expect from BlueScope Steel - Sheet Metal Supplies.Customer Product SchedulesWe provide customised Product Schedules to reflect each customer’s product and usage needs. Stock ManagementIn consultation with our customers, we establish re-order levels considering standard seasonal fluctuations utilizing historical and forecasting data. Specific stock information is provided to ensure continuity of supply and understanding of stock levels. Delivery Agreements & Lead TimesOur transport fleet is a dedicated steel sheet and coil carrier. We maintain 100% delivery in full and on time for agreed stock items. We also provide next working day delivery of agreed stock items and 48 hour in-house processing turn-around on urgent items. Sales Service FrequencyWe set a mutually agreed visitation schedule with our customers to address any issues and facilitate information exchange. We also provide guidance on possible supply innovations and improvements. Product and Service QualityAs a BlueScope Steel business unit – we are fully supported with quality product backed by technical and engineering expertise. Australian manufactured and managed - our steel sheet and coil products are Australian Standard certified and accredited. |
|||
 |
||||
 |
||||